Shipping policy
Shipping Policy
At Magnolia Engraved Gifts, many of our items are custom made, engraved, printed, or personalized just for you. Please review our processing and shipping information before placing your order.
Processing & Fulfillment Times
Processing time is the time needed to prepare your order before it ships. This does not include carrier transit time.
Artwork Approval: For custom engraved or printed orders that require a proof, production begins after we receive your final written artwork approval. Delays in approving a proof may extend your overall timeline.
| Product Type | Estimated Processing Time |
|---|---|
| Laser Engraved Orders | 3-5 business days after artwork approval |
| Custom Signs, Painted Items, or Cut Items | 5-10 business days after artwork approval |
Business days are Tuesday through Saturday, excluding holidays.
Shipping Carriers & Options
We currently ship through USPS and UPS. Available shipping options and rates will be shown at checkout based on your order and delivery address.
USPS Priority Mail and other estimated services are not guaranteed delivery dates unless specifically stated by the carrier.
Transit Times
Once your package has been accepted by USPS or UPS, transit times are controlled by the carrier. Magnolia Engraved Gifts is not responsible for carrier delays, weather delays, holiday delays, misrouted packages, or other delays outside of our control.
During high-volume seasons, especially holidays, carrier transit times may be longer than estimated.
Tracking Information
You will receive tracking information by email once your order has shipped. Please allow up to 24 hours for tracking updates to appear after your package has been scanned by the carrier.
Domestic & International Shipping
Domestic Shipping: We ship throughout the United States, including Alaska, Hawaii, and FPO/APO addresses.
International Shipping: We ship to select countries. If international shipping is available for your location, options and rates will appear at checkout.
International Duties, Taxes & Customs Fees
International customers are responsible for any import taxes, customs duties, VAT, brokerage fees, or other fees charged by their country. These charges are not included in the shipping cost paid at checkout.
If a package is refused, abandoned, or returned due to unpaid customs fees, the original shipping cost will not be refunded. Merchandise refunds, if applicable, will be reviewed once the item is returned to Magnolia Engraved Gifts in its original condition.
Incorrect Shipping Addresses
Please verify your shipping address before placing your order. Magnolia Engraved Gifts is not responsible for packages shipped to an incorrect address provided by the customer.
If an order is returned due to an incorrect or incomplete address, the customer is responsible for any additional shipping charges to resend the order.
Lost, Stolen, or Damaged Packages
If your package appears lost, damaged, or marked as delivered but not received, please contact us as soon as possible. We will do our best to assist you with the carrier claim process.
Magnolia Engraved Gifts is not responsible for stolen packages after carrier-confirmed delivery.
Contact Us
If you have questions about your order or shipping timeline, please contact us:
Email: orders@magnoliaengravedgifts.com
Phone: 904-654-3995
We strive to respond within 24 business hours.