Refund policy

🛍️ Magnolia Engraved Gifts - Return & Refund Policy

We want you to be delighted with every item. If not, we are here to help.

For questions, please contact us:

  • Chat: Online

  • Call: 904-654-3995

  • Email (for returns inquiries): returns@magnoliaengravedgifts.com

Eligibility and Timeframe

To be eligible for a return, your item must be unused and in the same condition that you received it.

Item Type Return Window Restocking Fee Notes
Non-Custom Stocked Items 7 days from receipt 25% Customer pays return shipping and original shipping cost is deducted (if applicable).
Custom/Personalized Items 7 days from receipt N/A Only returnable if there is a manufacturing error or product defect.
Close Out Items Not Returnable N/A
Items Returned Late After 14 days N/A Will be returned to the customer at their expense.

Key Return Procedures & Fees

1. Return Authorization (Required)

You must contact Customer Service within 7 business days of receipt to get proper return approval and shipping instructions for non-custom items.

2. Restocking Fee (25%)

A 25% fee applies to all returns of non-custom stocked inventory. This covers the administration of the return (authorization, inventory update, receiving, and restocking).

3. Shipping Costs & Refunds

Condition Who Pays? Notes
Return Shipping Customer Customer is responsible for return shipping costs.
Original Shipping (Refunds) Non-Refundable Original shipping charges are not credited back.
Items with 'Free Shipping' Original Cost Deducted The eligible refund is the purchase price minus the actual cost we incurred for the original shipping.

Damaged or Defective Items

Damage in Shipping

  1. Report: Notify us within 48 hours of receipt.

  2. Evidence: Immediately email photos of the damaged item and the exterior shipping box to returns@magnoliaengravedgifts.com.

  3. Keep Packaging: IMPORTANT: You must keep the original shipping containers and packaging for inspection.

  4. Resolution: After the shipping claim is filed, we will arrange for inspection, return, and replacement.

Custom Error or Defect

If there is a manufacturing error or product defect on a personalized item, you must contact us within 7 days of receipt and include photos. We guarantee our products to be free of such errors.

Non-Returnable Items

In addition to custom and close-out items, we cannot accept returns for:

  • Gift cards or downloadable software products

Refund Processing

Once your return is received and inspected in saleable condition, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment. The cost of return shipping will be deducted from your refund.

Gifts

  • Shipped to Recipient: If marked as a gift, you will receive a gift credit (gift certificate) for the value of the return.

  • Shipped to Purchaser: A refund will be sent to the original purchaser (gift giver).

Return Shipping Address

Please mail your approved return to:

Magnolia Engraved Gifts Atten: Returns Department 1102 E Call St Starke, FL 32091

We recommend using a trackable shipping service and purchasing insurance for items over $75.