Refund policy
Return & Refund Policy
At Magnolia Engraved Gifts, many of our products are custom made, engraved, printed, or personalized specifically for each customer. We want you to love your order, and we are here to help if something arrives damaged, defective, or incorrect.
Contact for return or order concerns:
Email: orders@magnoliaengravedgifts.com
Phone: (904) 654-3995
Return Eligibility
Returns must be requested within 7 calendar days of delivery. Items must be unused, in their original condition, and approved for return before being shipped back to us.
| Item Type | Return Eligibility | Notes |
|---|---|---|
| Non-Custom Stocked Items | Returnable within 7 calendar days | Must be unused and in original condition. A 25% restocking fee applies. |
| Custom or Personalized Items | Not returnable unless defective or incorrect | Includes engraved, printed, photo, monogram, logo, handwriting, recipe, name, date, or custom artwork items. |
| Closeout, Clearance, or Final Sale Items | Not returnable | All sales are final. |
| Gift Cards or Digital Products | Not returnable | All sales are final. |
Custom & Personalized Orders
Because custom and personalized products are created specifically for each customer, they are not eligible for return, exchange, or refund unless the item arrives damaged, defective, or there was an error made by Magnolia Engraved Gifts.
Customers are responsible for reviewing all personalization details before submitting an order, including spelling, names, dates, monograms, artwork, logos, photos, recipes, handwriting, and design requests.
If a proof is provided, production begins after final written approval is received. Once a proof has been approved and production has started, changes, cancellations, returns, or refunds may not be available.
Return Authorization Required
Please contact us before sending any item back. Returns sent without prior approval may be refused or returned to the customer.
Approved returns must be shipped back within 7 calendar days of receiving return authorization.
Restocking Fee
A 25% restocking fee applies to approved returns of non-custom stocked inventory. This fee helps cover return processing, inspection, inventory updates, and restocking.
Shipping Costs
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the return is due to an error made by Magnolia Engraved Gifts or a confirmed product defect.
For orders that included free shipping, the actual shipping cost paid by Magnolia Engraved Gifts may be deducted from the refund amount.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Photos of the damaged item
- Photos of the exterior shipping box
- Photos of the packaging materials
- Your order number
Please keep all original packaging until the carrier claim is resolved. The carrier may require inspection of the packaging before approving a claim.
Defective or Incorrect Items
If your item has a manufacturing defect or Magnolia Engraved Gifts made an error on your order, please contact us within 7 calendar days of delivery with photos and your order number.
If the issue is confirmed, we will work with you to provide an appropriate resolution, which may include repair, replacement, store credit, or refund at our discretion.
Natural Material & Handmade Variations
Many Magnolia Engraved Gifts products are made with natural materials such as wood, slate, leather, bamboo, walnut, maple, glass, acrylic, and metal. Variations in color, grain, texture, knots, engraving depth, slate edges, leather markings, and finish are normal and are not considered defects.
Laser engraving, UV printing, and sublimation may vary slightly depending on the material. These variations are part of the handmade and custom production process.
Refund Processing
Once an approved return is received and inspected, we will notify you whether your refund has been approved or declined.
If approved, the refund will be issued to the original payment method. Please allow time for your bank or credit card company to process and post the refund.
Late or Unauthorized Returns
Items returned after the approved return window or without authorization may be refused or returned to the customer at the customer’s expense.
Gift Orders
If an item was marked as a gift and shipped directly to the recipient, an approved return may be issued as store credit.
If the item was shipped to the purchaser, any approved refund will be issued to the original purchaser and original payment method.
Return Shipping Address
Approved returns should be mailed to:
Magnolia Engraved Gifts LLC
Attn: Returns Department
1102 E Call St
Starke, FL 32091
United States
We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items. Magnolia Engraved Gifts is not responsible for return packages lost or damaged in transit.