Privacy policy

Last updated: June 29, 2026

Magnolia Engraved Gifts LLC operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a personalized shopping experience (the "Services"). Magnolia Engraved Gifts LLC is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, submit personalization details, upload files, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information including your username, password, preferences, and settings.
  • Transaction information including the items you view, add to your cart, purchase, return, exchange, or cancel.
  • Communications with us including information you provide when contacting us for customer support or order assistance.
  • Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information including information about how you interact with or navigate the Services.
  • Customer-submitted content including photographs, handwritten recipes, handwritten notes, signatures, children’s artwork, memorial artwork, business logos, monograms, personalization details, design requests, and uploaded files submitted for custom or personalized products.

Customer Submitted Content

As part of providing personalized products and services, Magnolia Engraved Gifts LLC may collect files voluntarily submitted by customers, including photographs, handwritten recipes, handwritten notes, children’s artwork, signatures, business logos, memorial artwork, design requests, and other personalization materials.

These files are used solely to create, proof, manufacture, personalize, and fulfill your order, communicate with you regarding your order, and maintain records related to your purchase. We do not sell customer-submitted artwork, photographs, or uploaded files.

Product Photography

Magnolia Engraved Gifts LLC utilizes original product photography, commissioned lifestyle photography, professionally staged photography, and digitally enhanced visual imagery to showcase our products. Customer-submitted photographs remain the property of the customer and are used only for the purpose of fulfilling their personalized order unless additional permission has been granted.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, place an order, submit personalization details, upload files, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you visit our website, browse products, or use cookies and similar technologies;
  • From our service providers including technology, payment, shipping, analytics, marketing, and fulfillment providers who process information on our behalf;
  • From our partners or other third parties where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to process payments, fulfill orders, create personalized products, prepare artwork proofs, communicate about your order, arrange shipping, process returns or exchanges, manage your account, enable product reviews, and create a customized shopping experience.
  • Personalized and Custom Orders. We use customer-submitted content, uploaded files, photographs, artwork, recipes, handwriting samples, and personalization details to design, proof, engrave, print, manufacture, and fulfill custom orders.
  • Marketing and Advertising. We may use your personal information to send marketing and promotional communications by email, text message, or postal mail, including new collections, seasonal releases, exclusive offers, gift inspiration, product launches, and holiday promotions. You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
  • Advertising Platforms and Analytics. We may use information collected through platforms such as Shopify, Google, Meta/Facebook, Instagram, Pinterest, TikTok, or other advertising and analytics services to measure advertising performance, improve our Services, and provide more relevant advertising where permitted by law.
  • Security and Fraud Prevention. We use your personal information to authenticate accounts, provide a secure shopping experience, detect fraud, investigate unsafe or malicious activity, and protect our Services.
  • Communicating with You. We use your personal information to provide customer support, respond to questions, send order updates, and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process, participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf, including payment processing, data analytics, customer support, cloud storage, fulfillment, shipping, marketing, and technology services.
  • With business and marketing partners to provide marketing services and advertise to you. Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertising purposes.
  • When you direct, request, or consent to our disclosure of certain information to third parties, such as shipping carriers, payment processors, social media integrations, or customer review platforms.
  • With our affiliates or otherwise within our corporate group, if applicable.
  • In connection with a business transaction such as a merger, sale, transfer, bankruptcy, or similar event.
  • To comply with applicable legal obligations, respond to subpoenas or lawful requests, enforce our terms or policies, and protect the rights, property, and safety of Magnolia Engraved Gifts LLC, our customers, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or platforms.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that it be deleted.

Security and Retention of Your Information

We use commercially reasonable safeguards to help protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee perfect security. We encourage customers not to transmit sensitive information through unsecured email.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, fulfill your order, provide customer service, maintain tax and business records, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

  • Right to Access / Know. You may have the right to request access to personal information that we hold about you.
  • Right to Delete. You may have the right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, where applicable.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the sale, sharing, or processing of your personal information for targeted advertising purposes. You may also use the Global Privacy Control signal where supported.
  • Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe link included in our emails. If you opt out, we may still send non-promotional emails related to your orders, account, or customer service inquiries.

UK and European Economic Area Rights

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may have additional rights, including:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent.

You may exercise any applicable rights by contacting us using the information below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any privacy rights. We may need to verify your identity before processing your request, as permitted or required by law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, you can find a list of supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date as required.

Contact

Should you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact us:

Magnolia Engraved Gifts LLC
Attn: Privacy Officer
1102 E Call St
Starke, FL 32091
United States

Email: hello@magnoliaengravedgifts.com
Phone: (904) 654-3995

For the purpose of applicable data protection laws, Magnolia Engraved Gifts LLC is the data controller of your personal information.