Frequently Asked Questions
Most of our clients provide their own design. An Adobe illustrator file with all of the elements/layers separate and fonts embedded/packaged is ideal.
But a vector file or high res jpeg will also work. Black and white is preferred. Anything in black will be burned by the laser with any areas in white untouched.
We charge a file set up fee on all jobs to cover the time it takes to prepare your file for production.
If you do not have an existing design, we can also add your logo and text to a basic template at no additional charge.
Or if you would like us to create a unique, custom design for you, we charge a fixed cost that includes one round of revisions.
Our laser bed is 32”x50" with a bypass.
We usually recommend baltic birch because it provides a nice contrast and is reasonably priced. Our other favorite is walnut. but we can also cut and engrave basswood, cherry, maple, bamboo and alder.
We specialize in wood. But like to experiment with the following materials. If we can’t achieve the best results, we’ll refer you to someone else.
The following materials can be engraved and cut by our laser engraving machine:
• Acrylic | Cork | Fabric | Leather | Matte Board • Paper | Pressboard | Rubber | Wood | MDF
The following materials can be engraved, but not cut: • Ceramic | Glass | Marble • Tile | Tortillas • Some coated metals including Anodized Aluminum*, Stainless Steel*, Brass*, and Titanium* * Bare metals must be coated with a metal marking solution. (Only metals with a plastic coating, anodized surface or etchable covering can be used with the laser.)
The following materials are prohibited and we can not engrave or cut them: • ABS | Fiberglass | Foam core • Polycarbonate | Polymer clay • PVC | Styrofoam| Vinyl
Probably not. But email us with more detail or bring the item in. If you have more than one we can run a test on the extra or we can do a test on the item you want engraved it usually involves a pulse on the item to see if the laser penetrates the material.
We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. If you have any questions, please chat us online, call us at 904-654-3995 or email us at email@example.com
Damage in Shipping: Please check your order immediately upon receipt and notify us if the item has been damaged. Please report the damage within 48 hours to our Customer Service Department during normal customer service hours. We will need photos of the damaged item, as well as photos of the box the damaged item was shipped in. Please email us images no larger than 300k each. 4x6 photos can also be mailed to our home office if you are unable to email them. We must have the images in order to notify the shipping company and file the necessary damage claims. After claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected, returned and replaced. IMPORTANT: Please keep original shipping containers and packaging your item was received in, as they are needed for inspection.
Returns on items that included 'Free Shipping' will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s) out to you & restocking fees will still apply. 'Free Shipping' will no longer apply once the item is returned. You will be responsible for the return shipping charges, as well as the shipping charges to send your replacement item.
STOCKED INVENTORY (non-custom): If you are unsatisfied with your purchase, our Customer Service Department will assist you within 3 business days with the proper return approval & shipping instructions. Items will be subject to a factory restocking charge of 25% depending on the quantity and style of items being returned. Restocking fees are charged to handle our administration fees of the return which include but are not limited to the following: 1. the return authorization, 2. manual inventory update in our system, 3. receiving of the return, and 4. restocking in our warehouse.
Customers are responsible for returning the item in the original shipping containers and in saleable condition. Credit will be given for the price of the item only. Credit is not issued for shipping charges. If the return item was a part of the Free S&H promotion, the eligible refund amount will be the purchase price minus our shipping cost. Claims will not be made on items improperly or insecurely packaged. Credit will be issued when we receive the returned item in good condition at the warehouse.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items Custom/Personalized Items
Any item that is returned more than 14 days after delivery will be returned back to you and may incur additional shipping charges to you.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
br> If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
br> Shipping To return your product, you should mail your product to: firstname.lastname@example.org and send your item to: Magnolia Engraved Gifts Atten: Returns Department 1102 E Call St Starke, FL 32091
br> You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
br> Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
br> If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
br> During our busy Holiday Season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect Magnolia Engraved Gifts LLC or any of our carriers.
All shipments are made through the United States Postal Service (USPS). Standard shipping is First Class Mail. Priority Shipping (2-3 day) is also offered. Depending on location and time of year (holidays may be slower), priority shipping duration which is dictated by USPS may vary. We do not guarantee package transit times, as these are completely determined by USPS. We also offer shipping via UPS, you choose your shipping method at checkout.
Not yet, but we do ship throughout the U.S., including Hawaii, Alaska, and FPO APO addresses. What are your business hours? Sunday/Monday Closed Tuesday-Saturday 10:00am - 5:00pm EST Follow our Facebook Page for any changes in business hours www.facebook.com/MagnoliaGiftsLLC